Repairs - How does it work?
Pre-book Online
You can pre-book your unit for assessment to speed up your waiting time. Sign in or Register, complete the form and receive a barcode via email.
Present your barcode to the service desk when booking in your equipment.
Walk-in Centres
You can bring your faulty unit into any of our branches directly.
We have branches across all of South Africa.
For information on our branches, please click here.
Log a collection
You can log a collection request at a fee, for us to come to your door and fetch your faulty unit.
We will transport your equipment to the nearer branch. To log a collection request, please click here.
Book-in Requirements
What Do You Require To Book Your Faulty Unit In:
When booking your faulty unit in for assessment, ensure the AC adapter, cartridges and any other accessories are provided along with the unit.
Self Diagnostics
Need a repair but can’t let go of your device?
Use our Self Diagnosis system for a quick quote.
How It works
- Log your job by clicking the button below.
- Fill in the form and let us know the issue and what parts you need. We will quote you.
- Once quote is accepted and paid, parts are ordered.
- Keep the unit while parts are on order. You can track your order.
- Bring your unit in when parts arrive. Repaired within 24/48 hours
No Diagnosis Charges apply if you decide not to go ahead with the quote.
Register and log new users
Go here for new users
Start diagnoses
How To Track Your Progress:
You can track your progress by visiting our online website by visiting our Online Job Tracking.
Your Job Number can be found:
- On Your Quotation
- On Your Job Card Provided To You
Please Call 0861 727 727 and speak to one of our agents.