PartServe Customer Survey OOW

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Welcome to PartServe Channel Support Customer Survey,
Please fill out the form and help us improve our customer services.

Branch *

Bloemfontein Cape Town Johannesburg Port Elizabeth Durban

1. How would you rate the efficiency of booking in your job at our front counter ? * *

Extremely Well Very Well Moderately Well Slightly Well Not at all Well

2. How would you rate the professionalism and friendliness of our front counter staff ? *

Excellent Good Average Under Average

3. Was your machine repaired or your problem resolved to your satisfaction ? *

Yes No Quote Rejected

4. Was your machine clean and packed appropriately on collection ? *

Yes No

5. How long did the repair take, from dropping off the product at the repair centre to when it was ready for collection ? *

6. And what do you feel is the acceptable number of days for the repair ? *

7. How well did the customer service representatives at PartServe Channel Support communicate with you ? *

Extremely Well Very Well Moderately Well Slightly Well

8. How often did you get updates from PartServe on the status of your job (Email, SMS or calls) ? *

Constantly Seldom Never

9. Did you make use of our online job tracking system ? *

Yes No

10. Overall Satisfaction, how likely is it that you would use our services again ? - On a scale of 1 to 10, where 1 is very unlikely and 10 is very likely and based on this recent service experience, please rate *

1 - Very Unlikely 2 3 4 5 6 7 8 9 10 - Very Llikely

Comments

Would you like us to contact you regarding your service experience ? *

Yes No

Name *

Surname *

Cell Phone Number *

Job Number *

Email Address *

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