Epson Helpdesk Survey

1. Were you happy with the way your call was answered? *

2. Was the agent friendly and helpful? *

3. Was the agent able to resolve your query?

4. Was the information accurate?

5. How would you rate the overall call?

6. Would you like us to contact you regarding your service experience? *

Yes

No

Name: *

Surname: *

Cellphone Number: *

Call Reference: *

Email Address: *

Helpdesk Agent That Assisted You: *

Additional Comments


1. Were you happy with the way your call was answered? *	1-Very Unsatisfied 2-Unsatisfied 3-Neutral 4-Satisfied 5-Very Satisfied

2. Was the agent friendly and helpful? *	1-Very Unsatisfied 2-Unsatisfied 3-Neutral 4-Satisfied 5-Very Satisfied

3. Was the agent able to resolve your query?	1-Very Unsatisfied 2-Unsatisfied 3-Neutral 4-Satisfied 5-Very Satisfied

4. Was the information accurate?	1-Very Unsatisfied 2-Unsatisfied 3-Neutral 4-Satisfied 5-Very Satisfied

5. How would you rate the overall call?	1-Very Unsatisfied 2-Unsatisfied 3-Neutral 4-Satisfied 5-Very Satisfied

6. Would you like us to contact you regarding your service experience? *	Yes No
Name: *
Surname: *
Cellphone Number: *
Call Reference: *
Email Address: *
Helpdesk Agent That Assisted You: *

Additional Comments