PartServe Parts Survey

Branch *

Bloemfontein

Cape Town

Durban

Johannesburg

Port Elizabeth

How would you rate the efficiency of the sales person who handled your query ? *

3. Did you receive a copy of the sales order when your order was placed ? *

Yes

No

Not Applicable

4. Did you receive a official Quote ? *

Yes

No

No Applicable

5. For Delivery Orders

On a scale of 1 to 5, where 1 is very unlikely and 5 is very likely and based on this recent service experience, please rate

5.1 How satisfied were you with the delivery service ? *

5.2 How would you rate the driver who delivered your parcel ? *

5.3 How satisfied were you with the time it took for the delivery ? *

6. For Collection Orders

On a scale of 1 to 5, where 1 is very unlikely and 5 is very likely and based on this recent service experience, please rate:

6.1 How would you rate the ease of collection ? *

6.2 How would you rate the professionalism of the front counter staff ? *

6.3 How would you rate the payment process ? *

7. How would you rate the professionalism and friendliness of our front counter staff ? *

Excellent

Good

Average

Under Average

8. How well did the customer service representatives at PartServe Channel Support communicate with you ? *

9. Overall Satisfaction, how likely is it that you would use our services again ? - On a scale of 1 to 10, where 1 is very unlikely and 10 is very likely and based on this recent service experience, please rate *

Comments *

Would you like us to contact you regarding your service experience ? *

Yes

No

Name

Surname

Cell Phone Number

Sales Order Number *

Email Address *

Branch * Bloemfontein Cape Town Durban Johannesburg Port Elizabeth

How would you rate the efficiency of the sales person who handled your query ? * Extremely Well Very Well Moderately Well Slightly Well Not at all Well

3. Did you receive a copy of the sales order when your order was placed ? * Yes No Not Applicable

4. Did you receive a official Quote ? * Yes No No Applicable

5. For Delivery Orders On a scale of 1 to 5, where 1 is very unlikely and 5 is very likely and based on this recent service experience, please rate
5.1 How satisfied were you with the delivery service ? * 1 2 3 4 5
5.2 How would you rate the driver who delivered your parcel ? * 1 2 3 4 5
5.3 How satisfied were you with the time it took for the delivery ? * 1 2 3 4 5

6. For Collection Orders On a scale of 1 to 5, where 1 is very unlikely and 5 is very likely and based on this recent service experience, please rate:
6.1 How would you rate the ease of collection ? * 1 2 3 4 5
6.2 How would you rate the professionalism of the front counter staff ? * 1 2 3 4 5
6.3 How would you rate the payment process ? * 1 2 3 4 5

7. How would you rate the professionalism and friendliness of our front counter staff ? * Excellent Good Average Under Average

8. How well did the customer service representatives at PartServe Channel Support communicate with you ? * Extremely Well Very Well Moderately Well Slightly Well Not at all Well

9. Overall Satisfaction, how likely is it that you would use our services again ? - On a scale of 1 to 10, where 1 is very unlikely and 10 is very likely and based on this recent service experience, please rate * 1 2 3 4 5 6 7 8 9 10

Comments *
Would you like us to contact you regarding your service experience ? * Yes No

Name
Surname
Cell Phone Number
Sales Order Number *
Email Address *