PartServe Customer Survey OOW

Branch *

Bloemfontein Cape Town Johannesburg Port Elizabeth Durban

1. How would you rate the efficiency of booking in your job at our front counter ? * *

2. How would you rate the professionalism and friendliness of our front counter staff ? *

Excellent Good Average Under Average

3. Was your machine repaired or your problem resolved to your satisfaction ? *

Yes No Quote Rejected

4. Was your machine clean and packed appropriately on collection ? *

Yes No

5. How long did the repair take, from dropping off the product at the repair centre to when it was ready for collection ? *

6. And what do you feel is the acceptable number of days for the repair ? *

7. How well did the customer service representatives at PartServe Channel Support communicate with you ? *

Extremely Well Very Well Moderately Well Slightly Well

8. How often did you get updates from PartServe on the status of your job (Email, SMS or calls) ? *

Constantly Seldom Never

9. Did you make use of our online job tracking system ? *

Yes No

10. Overall Satisfaction, how likely is it that you would use our services again ? - On a scale of 1 to 10, where 1 is very unlikely and 10 is very likely and based on this recent service experience, please rate *

Comments

Would you like us to contact you regarding your service experience ? *

Yes No

Name *

Surname *

Cell Phone Number *

Job Number *

Email Address *

PartServe Customer Survey OOW

Welcome to PartServe Channel Support Customer Survey, Please fill out the form and help us improve our customer services.

Welcome to PartServe Channel Support Customer Survey,
Please fill out the form and help us improve our customer services.