Zebra

PartServe is the only Zebra Independent Service Provider in Africa.

 

Zebra's warranty in South Africa includes the following

·         Carry in Zebra Label, Mobile and card Printer Repairs

    • PartServe offers carry in services from each of its 5 branches in Johannesburg, Cape Town, Durban, Port Elizabeth and Bloemfontein

 

·          Zebracare management and fulfilment

    • Zebracare is Zebra's extended warranty offering
    • There are many options available these include
      • extended warranty from 1 year to as much as 5 years on some products
      • Improved Turn around times from 5 day to same day exchange
      • Printhead inclusions
      • Many more
    • PartServe manages and fulfils the services offered under the Zebracare program. This is all controlled centrally through the Zebra helpdesk at PartServe by serial number tracking.

 

·         Zebra Technical Helpdesk - 0860 393 272

    • PartServe offers a Zebra technical helpdesk which receives calls from end users and dealers who are in need of technical support. This includes installation problems or troubleshooting should the customer have a problem
    • If the problem can not be resolved telephonically the customer will be referred to the closest warranty centre.

 

·         Zebra Spare parts procurement, warehousing and distribution

    • PartServe handles all procurement, warehousing and logistics of Zebra spare parts in Southern Africa.
    • All parts are ordered and held based on a 6 month average consumption. PartServe aims to hold 3 months worth of stock.
  • PartServe also handles all out of warranty sales of sapre parts to the Zebra partner base.

·          Zebra Accredited Training

    • PartServe offers super user training courses to all Zebra partners as well as the general dealer market.
    • Technical training is done for certain partners only with authorisation of Zebra
    • This includes training on both label, mobile, card and kiosk printers
    • All delegates are officially certified by Zebra upon completion of the Zebra training exam
    • For more infomration on training please email This email address is being protected from spambots. You need JavaScript enabled to view it.