Kyocera enhances its customer service through PartServe
Johannesburg, 26 Aug 2015
As part of its quest to provide outstanding customer service, Kyocera Document Solutions South Africa, one of the leading document solutions companies, has appointed PartServe as its repair service partner and official parts distributor for printers and multifunction products (MFPs).
This agreement provides an excellent value proposition for customers, offering workshop repair service for all customers who have purchased products from Kyocera distributors countrywide. Printers and small desktop MFPs are sold with a standard carry-in warranty by Kyocera distributors.
Kyocera Document Solutions South Africa's customer services support manager, Paul Wendlandt, says that Kyocera will now be able to provide repair services to all customers countrywide. "In our service delivery plan with PartServe, we have targeted our range of printers and entry-level MFPs aimed mainly at consumer and SOHO markets."
As the fastest-growing and most diverse IT outsource warranty management company, PartServe stocks and sells spare parts for all products it officially supports and most other branded IT products available to the local market.
PartServe will offer services to complement those provided by the existing authorised service channel. The services include warranty repair at the regional service centres and spare part supply to targeted printer repair agents.
"We are pleased to engage with a reputable service provider like PartServe that is highly experienced in offering such services and are unwavering in its commitment to customer satisfaction," Wendlandt explains.
PartServe director Lee Bowes says PartServe is fast expanding its existing offering and it is perfectly positioned to take on all major brands like Kyocera for support and warranty repairs. "We share many business values with the Kyocera business philosophy, which we believe will be the foundation of our partnership."
Kyocera and PartServe will continue to investigate other mutually beneficial activities that support their strategy to grow their market share. Additionally, Kyocera will seek specialised partners who have the knowledge and infrastructure required to deliver new products and services; or deliver old products and services in a new way.
PartServe has a large footprint with carry-in centres in all major cities across South Africa including Johannesburg, Durban, Cape Town, Bloemfontein and Port Elizabeth.
KYOCERA Document Solutions
KYOCERA Document Solutions, headquartered in Osaka, Japan is a leading manufacturer of document imaging solutions and document management systems, including colour and monochrome multifunctional products and printers and wide format devices. KYOCERA's products are renowned for their unique long-life imaging components that provide greater reliability, less waste – resulting in a lower Total Cost of Ownership (TCO) over the life of the product.
The KYOCERA Document Solutions portfolio does not stop at hardware. A full suite of business applications and consultative services allow customers to optimise and manage their document workflow, unleashing the full potential of their hardware investment. KYOCERA Document Solutions is a core company of KYOCERA Corporation, the world's leading developer and manufacturer of advanced ceramics and associated products, including telecommunications equipment, semiconductor packages and electronic components. During the year ended 31 March 2014, KYOCERA's net sales totalled 1.45 trillion yen (approx. USD14.1 billion).
Kyocera Document Solutions South Africa (www.kyoceradocumentsolutions.co.za)
Kyocera is renowned for its tailor-made document solutions that provide a perfect blend of premium products, software solutions and (professional) services that increase an organisation's workflow efficiency, enhance employee productivity, minimise environmental impact and significantly reduce operating costs.
The company offers world-class monochrome and colour printers, multifunctional products, wide format devices as well as parts, supplies and (software solutions)
A key differentiator for the Kyocera brand is the primary focus on overall value as opposed to only considering the initial acquisition price. Its solutions portfolio and Managed Document Services division help customers to reduce costs and environmental impact at the same time as improving the efficiency and reliability of common business processes.
Kyocera Document Solutions is a wholly-owned subsidiary of Kyocera, which is a leading manufacturer of high-tech ceramics, electronic components, solar cells and electronic office equipment.
PartServe Channel Support (www.partserve.co.za)
PartServe Channel Support is a South African company focused exclusively on the southern African IT services channel, offering computer and spare part distribution for a number of companies, centralised warranty services, remanufacturing services and outsourced repair capabilities.