IBM chooses PartServe
19 Nov 2012
PartServe Channel Support has announced it has been appointed as the locally authorised service centre for IBM in South Africa. PartServe now carries out all repairs to IBM equipment, including Lenovo products, regardless of whether they are in or out of warranty.
PartServe Channel Support director Lee Bowes says this partnership offers excellent service levels on all IBM equipment. “All repairs are completed in-house by a dedicated team of technicians making use of the best quality OEM spares, ensuring all IBM and Lenovo products are as good as new. Our highly trained technicians will ensure all equipment is repaired to the highest standard.”
Bowes is excited to add IBM to the list of vendors they support for warranty services throughout southern Africa. “PartServe has long been regarded as one of South Africa’s leading IT services channels, supporting other well-known brands such as Epson, Canon, Sony PlayStation, Zebra, NEC, Viewsonic, Mitsubishi and Lenovo.”
He says there is a definite trend towards vendors moving their support and warranty functions to independent service partners. “Warranty repairs and support is a specialised business, it certainly doesn’t make good business sense for vendors to do this themselves. PartServe has been offering warranty management services for many years.
“Our comprehensive hardware maintenance and warranty services are designed to protect our IBM customers during both in-warranty and post-warranty periods; we offer experienced technicians, an extensive parts network and flexible service level options designed to meet your specific business needs,” he concludes.
PartServe has offices in all major cities across South Africa, including Johannesburg, Durban, Cape Town, Bloemfontein and Port Elizabeth.