Who is PartServe Channel support ?
Our company name is a reflection of our commitment to the Southern African IT services channel. We have been serving the needs of the Services channel for many years and are ready to serve you today and into the future.
PartServe was founded in 1999 and offers a range of services, which can be summarised into 5 areas.
PartServe Channel Support Is a Level 8 Contributor to B-BBEE
Computer and peripheral spare part distribution
PartServe operates from a dedicated 3500 square meter warehouse strategically located just off the M1 and N3 highways in Linbro Business park, Sandton. We have branches to service the rest of the country in Cape Town, Durban, Port Elizabeth and Bloemfontein. Our investment in inventory exceeds R8 million and we currently hold in excess of 12000 line items in stock.
All inventory in the warehouse is labelled and bar-coded on receipt enabling accurate picking and zero inventory variance
PartServe holds the agencies for service parts in South Africa on Lenovo, Epson, Canon, Sony Playstation, Zebra, IBM,MSI, Kyocera, NEC, Philips, AOC, Acer, Gateway, Packard Bell. PartServe also distributes Hewlett Packard,Lexmark Seiko, Compaq, Tally, OKI, Star, Citizen, Data Products, Dell, and C.Itoh. PartServe is a specialist in the sourcing of obsolete parts from around the world. PartServe also offers second user parts; when the original (new) parts, have been discontinued by the manufacturer.
Asset Recovery and Disposal
When a company does a technology refresh of their IT equipment, there is always the problem of how to recover the asset value of the old equipment and to find a way of disposing of this equipment quickly and effectively. PartServe Channel Support offers two solutions for the disposal of this equipment.
Upon receipt in our inventory system we sort the equipment into two categories:
Refurbishment: During refurbishment assets are tested, cleaned and packed. All asset tags, passwords, customer labels and data are removed during the refurbishment process to ensure that customer information remains confidential.
Remarketing: Items that have been refurbished are sold. PartServe supplies a brand new warranty with any item sold. We market refurbished items to our extensive database of dealers.
Asset tracking: PartServe can provide reports on the following:
These reports are most useful when a shared revenue agreement has been reached.
Warehousing: Equipment that has been collected from customers site will be taken to a single, central location in that region. PartServe accepts full responsibility for any loss or damage to equipment that has not yet been paid for.
Outsourced warranty programme
PartServe operates a unique warranty programme in South Africa. This is an all encompassing programme which includes:
i. A Toll free presale and warranty Helpdesk.
ii. Centralised repair and storage facilities.
PartServe currently does the refurbishment of all Epson, Canon and Zebra products in South Africa, including Dotmatrix printers, Laser printers, Digital camera’s, point of sale printers, mechanisms and terminals. All refurbished product is stored and distributed from our central locations in Johannesburg, Cape Town, Durban, Bloemfontein and Port Elizabeth.
iii. Outsourced regional warranty centre management.
iv. Upgrade programme
Remanufacturing of printer heads and electromechanical assemblies
PartServe has a fully equipped tool-room and remanufacturing facility and supplies an extensive range of “as new” remanufactured parts. These products are supplied on an exchange or non-exchange basis. Remanufactured parts include:
Exchange parts are available on an advance exchange basis. This service option allows you to stock up on common service parts without incurring the full up-front expense of similar new service parts. Once supplied, advance exchange parts are then managed on a pool stock basis.
Clients can also purchase advance exchange parts by paying a core charge and then returning the qualifying faulty exchange part.