FAQ's (Frequently Asked Questions)
What is required to book a warranty repair?
To log a warranty repair, please provide:
• Proof of purchase (invoice or receipt)
• Product details -serial number and model
• Detailed fault description
• Your contact information
• Charger
What is not covered under warranty?
Warranty does not cover:
• Physical or liquid damage
• Misuse, negligence, or improper handling
• Unauthorised repairs or tampering
• Cosmetic damage (scratches, dents, etc.)
• Damage caused by power surges or accidents
(Please refer to the specific product terms and conditions for detailed warranty exclusions)
How long does a warranty repair take?
Repair turnaround time may vary depending on parts availability and manufacturer approval. On average, assessments are completed within 2–3 working days after the unit is received at our repair centre, and repairs typically take an additional 2–3 working days, depending on part availability. We’ll keep you updated throughout the process.
Do I need to pay for anything under warranty?
If the issue is confirmed as a warranty fault, repairs are free.
If the damage is not covered under warranty, a quote will be issued for your approval before any repair work is done.
Can I open or inspect the device myself before sending it in?
No. Opening or attempting to repair the product yourself may void the warranty. Always send the device sealed and as-is to the authorised repair centre.
How do I send my unit for repair?
You can:
• Bring it to one of our service centres, (no appointment required) or
• Arrange collection and delivery through our online portal.
Please ensure the unit is safely packaged to prevent shipping damage.
What happens if my repair is rejected under warranty?
If the assessment confirms non-warranty damage, you’ll receive a repair quotation. You can then decide whether to proceed at your own cost or have the unit returned unrepaired.
What are our operating hours?
Operating hours: Monday to Friday, 08:00 – 17:00 (closed on public holidays).